Returns & Exchanges [Online Orders]
ONLINE RETURNS & EXCHANGES
This policy applies to purchases made through id.amor-mia.com. Purchases made at our Pererenan showroom are subject to our separate in-store policy.
We hope you love your AMOR MIA piece. If something isn’t quite right, eligible full-price online purchases may be returned within 7 calendar days of delivery for an exchange or AMOR MIA online store credit.
We do not offer cash refunds for change of mind, fit, size or personal preference.
RETURN ELIGIBILITY
To be eligible for return, items must:
- Be returned within 7 calendar days of delivery.
- Be unworn, unwashed and unaltered.
- Have all original tags attached.
- Be free from makeup, deodorant, perfume, stains, damage or other signs of wear.
- Be returned in their original condition and packaging.
AMOR MIA reserves the right to refuse a return if the item does not meet these conditions.
EXCHANGES
If you would like a different size, you may request an exchange subject to availability.
In unlikely chance your preferred size or item is unavailable, the value of the approved return will be issued as AMOR MIA online store credit.
STORE CREDIT
Approved change-of-mind returns are issued as store credit only.
Store credit is valid for purchases made through id.amor-mia.com and cannot be redeemed for cash.
RETURN SHIPPING
Customers are responsible for the cost and safe return of change-of-mind or sizing returns.
Original delivery charges are non-refundable.
We recommend using a tracked delivery service, as AMOR MIA cannot be responsible for returned parcels that are lost or damaged in transit.
SALE ITEMS
Sale, promotional and final-sale items are not eligible for return, exchange or store credit, unless the item arrives faulty, damaged or incorrect.
CUSTOM & ALTERED PIECES
Made-to-measure pieces, custom orders and garments altered or produced specifically according to a customer's requested measurements or specifications are final sale.
This includes complimentary length, fit or other personalised alterations requested at the time of purchase.
Custom items remain covered where the item is faulty, damaged or does not correspond with the agreed order.
HYGIENE-SENSITIVE ITEMS
For hygiene reasons, earrings and other pierced jewellery cannot be returned or exchanged.
Swimwear may only be returned where applicable hygiene protection remains completely intact and the item has not been worn or tried on without underwear. Items that do not meet these requirements will not be accepted.
FAULTY, DAMAGED OR INCORRECT ITEMS
If you receive an item that is faulty, damaged, incorrect or materially different from your order, please contact us as soon as possible with:
- Your order number
- A description of the issue
- Clear photographs of the item
These orders are handled separately from our change-of-mind policy. Depending on the circumstances, we will arrange an appropriate repair, replacement, exchange or refund in accordance with applicable Indonesian consumer law.
Where AMOR MIA is responsible for the issue, we will cover reasonable return delivery costs.
HOW TO REQUEST A RETURN
Please contact our team before sending your item back.
Please include your name, order number and the item you wish to return or exchange.
Once approved, our team will provide return instructions.
Items returned without prior approval may not be accepted.
PROCESSING
Once your return has been received and inspected, we will notify you of the outcome.
Approved store credit or exchanges will normally be processed within 5 business days of receiving the returned item.