Returns & Exchanges [SHOWROOM]
IN-STORE RETURNS, EXCHANGES & CUSTOM ORDERS
This policy applies exclusively to purchases made at the AMOR MIA showroom in Pererenan, Bali, Indonesia.
Online purchases are subject to our separate online Returns & Exchanges Policy.
IN-STORE PURCHASES
We do not offer refunds on in-store purchases for change of mind.
Full-price items may be exchanged within 7 days of purchase, provided that:
- The item is unworn, unwashed and unaltered.
- All original tags remain attached.
- The item is returned in its original condition and is suitable for resale.
- Proof of purchase is provided.
Exchanges
You may exchange an eligible full-price item for another size, colour or style, subject to availability.
If you exchange for an item of a higher value, the difference in price must be paid at the time of exchange.
If you exchange for an item of a lower value, the remaining balance will be issued as AMOR MIA store credit only. The difference cannot be refunded in cash or to the original payment method.
Store credit is not redeemable for cash.
SALE ITEMS
All sale items are final sale.
Sale items cannot be returned, exchanged or refunded due to change of mind, incorrect size selection or preference.
ITEM INSPECTION AT THE SHOWROOM
Before your purchase is packaged, our team will ask you to inspect the item and confirm that you are happy with its condition.
We encourage customers to check the garment carefully, including the fabric, stitching, closures, hardware and embellishments, before leaving the showroom.
By completing the purchase after inspection, you confirm that you have accepted the item's visible condition.
If you later discover a genuine production fault that was not reasonably visible during inspection, please contact our team so we can assess the item.
STANDARD-SIZE SPECIAL ORDERS
If the style, colour or size you would like is not currently available in the showroom, we may be able to arrange a special order.
An item ordered in an existing AMOR MIA design, standard size and standard colour, without individual alterations or customisation, is considered a Standard-Size Special Order rather than a Custom Order.
Eligible Standard-Size Special Orders may be exchanged within 7 days of collection, subject to the same conditions as our regular full-price in-store purchases.
No cash refunds are offered for change of mind.
CUSTOM & MADE-TO-MEASURE ORDERS
Our custom service allows us to create or adapt an AMOR MIA piece specifically for you.
One-to-One Designer Appointment
Every custom order includes a private 1:1 appointment with an AMOR MIA designer.
During your appointment, we will take your measurements, discuss your preferred fit and record the agreed style, fabric, colour and requested customisations before production.
Customers are responsible for communicating any specific fit preferences or requirements during this appointment.
Measurements & Order Approval
Before production begins, you will be asked to confirm the measurements and custom specifications recorded for your order.
Once approved, these measurements and specifications will form the basis of production.
Changes requested after approval may incur additional charges and may extend the estimated completion date.
50% Deposit
A 50% deposit is required to confirm a custom order.
The deposit becomes non-refundable once the piece has entered production, including once fabric has been cut, materials have been specifically allocated or production work has commenced.
The remaining balance must be paid before collection or delivery of the finished piece.
Cancellation
Because customised and made-to-measure garments are created specifically for an individual customer and may not be suitable for resale, the deposit will not be refunded if the customer cancels or changes their mind after production has begun.
AMOR MIA reserves the right to require payment of the remaining balance, up to the full value of the order, where the custom work completed and production costs committed justify this amount.
Returns & Exchanges
Custom-made, made-to-measure and materially customised pieces are not eligible for change-of-mind returns or exchanges.
Each garment is produced according to the measurements and specifications approved during the custom-order process.
If measurements or fit preferences change after approval, additional alterations may be possible but may incur an additional charge.
If the completed garment has a genuine production fault or does not reasonably correspond with the agreed measurements or specifications due to our production, AMOR MIA will assess the garment and provide an appropriate remedy, which may include corrective alterations, in accordance with applicable consumer law.
Handmade Variations
AMOR MIA garments are individually produced by hand.
Small variations in drape, placement, finish, embellishment or colour between fabric batches may naturally occur and are not considered faults where they do not materially alter the agreed design.
If an agreed fabric, trim or material becomes unavailable before production, we will contact you before making a material substitution.
Production Timelines
Any completion date provided for a custom or special order is an estimate unless a specific deadline has been expressly accepted by AMOR MIA in writing.
Customer-requested changes, late approvals, additional alterations, material availability or circumstances outside our reasonable control may extend the estimated production timeline.
For assistance with an in-store purchase, exchange, special order or custom order, please contact the AMOR MIA showroom team.
AMOR MIA reserves the right to assess returned items before approving an exchange, store credit or remedy. Nothing in this policy is intended to exclude rights that cannot legally be excluded under applicable Indonesian consumer protection law.